Welcome – Like a local – House Manual – House Rules
House Rules of Casa Villa El Paraíso Joy (Lake Como, Italy)
ARTICLE 1. Purpose and General Principles
First of all, thank you for choosing our home.
For more than 11 years we have been Airbnb Superhosts with 4,9 average (and more through our direct reservations) not only for our amazing properties, but also for our flexibility while welcoming guests from all over the world. Throughout this time, we have learned that the best stays are always based on the same simple values: common sense, mutual respect and open communication.
The guidelines that follow are not intended to burden your holiday with unnecessary rules. In fact, almost all of them simply describe the same care and consideration that our guests have always shown naturally, as Friends of the House. We have collected them here only to make expectations clear, help prevent misunderstandings and ensure that every guest can enjoy the property safely while helping us preserve it for future visitors.
Casa Villa El Paraíso Joy is our private home, not a hotel. We share it because we genuinely enjoy offering a unique place where guests can experience the comfort, privacy and warmth of a real home, combined with the attention to detail of a carefully hosted stay.
By confirming the reservation, the booking guest confirms that they have read and accepted these House Rules on behalf of all members of the group and accepts responsibility for ensuring that everyone respects them throughout the stay.
These House Rules are intended to complement, and shall be interpreted in accordance with, the applicable laws and regulations of Italy.
ARTICLE 2. Admission Conditions
A valid identification document is required for access. Entry may be refused in cases of invalid ID, excess occupancy, disruptive or unsafe behaviour, damage to property, or violation of house rules.
Weapons are not permitted unless legally authorized.
In serious cases, authorities may be notified.
ARTICLE 3. Reservation, Deposit and Stay Conditions
A reservation is confirmed upon payment and deposit (for direct bookings). Deposit: €1200 (full villa) – 600€ (half villa)
Cancellation policy: no refund of rental fee, deposit fully refunded.
The booking holder is responsible for all guests, minors, and visitors. The property is for quiet rural tourism only. Parties or disruptive activities are strictly prohibited. Maximum occupancy must not be exceeded.
Check-in: 15:00
Check-out: 12:00 (unless agreed otherwise)
Guests must leave the property reasonably clean (kitchen, dishes, waste).
Additional cleaning may apply (minimum extras: €100 inside cleaning – 200€ garden cleaning or cleaning invoice if more).
Damage to plants (€50+ per plant) or irrigation systems (€50–€200 or full repair).
ARTICLE 4. General Property Rules
Smoking is not allowed inside. It is only allowed outdoors.
Pets are not allowed.
Parking is limited to designated areas (up to 1 vehicles on street level).
Furniture and equipment must be used properly.
Only toilet paper may be flushed.
Video check-in and check-out inspections and videos are performed.
ARTICLE 5. Swimming Pool & Level 2 Garden
As stated on the listing and on our website, the property includes a second-level garden (lower level / Level 2) with a 35-year-old above-ground swimming pool, approximately 4×8 metres in size which is not included in the rental agreement. That is reflected on the price which is 30% less than usual pool-included-property.
The swimming pool is a private above-ground installation, a classic Piscine Laghetto system with PVC liner and reinforced structure, designed for calm and controlled conditions and not suitable for intensive group use or group activities. It is not included in the rental agreement.
The installation is in working condition and regularly maintained as it is used by the family, as shown in the 2026 photographs and the video check-in. However, due to its age and technical characteristics, it is considered a very delicate installation and is therefore excluded from the contractual accommodation scope.
The Level 2 garden and swimming pool are not part of the rental entitlement as they have not been renovated as the rest of the house.
Any occasional access may be exceptionally granted at the sole discretion of the Host, free of charge, and without creating any contractual right, expectation, or entitlement as a friend of the house . Any such access remains ancillary and strictly subordinate to operational, safety, and preservation considerations.
For safety and preservation reasons, the following conditions constitute essential requirements for the safe operation and preservation of the swimming pool system:
- Maximum 3 persons inside the pool at any time (2 recommended).
- Access and exit exclusively via the external staircase, using all steps carefully and moving slowly.
- No jumping, diving or unsafe entry methods.
- Swimming only under calm and controlled conditions.
- No recreational activities, games or intensive use inside the pool.
- No leaning, sitting or applying pressure on the edges or walls.
- No pushing or pulling against the structure, from inside or outside.
- Children and teenagers should not use the pool. If present in the area, they must remain under direct adult supervision at all times.
- Access to the Level 2 garden remains subject to daytime limitations and full Guest responsibility
The Host or a designated proxy may occasionally access the Level 2 garden and pool area for operational purposes, strictly limited to outdoor maintenance activities such as filtration checks, water balance adjustments or other basic technical requirements. These interventions are limited to what is necessary and are carried out with minimal disturbance, preferably early in the morning or, when possible, when guests are not using the outdoor areas. After 7am we always ask for your permission to respect your privacy.
During periods of high temperatures, minimal cooperation may occasionally be requested regarding basic maintenance of the water system. Unless specific instructions are provided, all equipment and technical components must remain untouched, as indicated by the signs placed in the area.
If the pool appears to have been used in a manner inconsistent with these conditions, the Host may apply an additional charge of €100/day (representing the average price difference compared with similar properties with shared swimming pools, properties with private pool have much higher daily rate…), together with any applicable cleaning, maintenance or replacement costs. In the most serious cases, this may include termination of the stay without refund in accordance with the booking terms.
The replacement value of the pool alone is approximately €13,000. In the unlikely event that the guest is responsible for damage resulting in its total loss or destruction, the guest accepts this value as the reference for assessing the corresponding liability. This amount does not include any additional direct or consequential damages resulting from such an event. In particular, the guest shall remain fully responsible for any significant water leakage or flooding caused by damage to the pool, including any resulting damage to the property’s garden, neighbouring properties, public areas, municipal infrastructure, or any third-party claims arising from such damage, to the extent permitted by applicable law.
ARTICLE 6. Environment and Natural Risks
The property is located in a natural rural environment. Guests accept natural risks including weather, terrain, wildlife, and vegetation.
The property is not responsible for related incidents.
ARTICLE 7. Lake Como Thunderstorms
As you know, Lake Como is also famous for its beautiful and characteristic thunderstorms. Sometimes they can be quite strong, with powerful winds concentrated in certain areas, so we kindly ask you to remember to keep all shutters properly secured with the shutter stops, or completely closed during a storm.
Strong winds can occasionally occur, but damage is only possible if the shutters are left unsecured during a storm. When properly fixed, the shutters are designed to handle these conditions.
We recommend checking the weather forecast regularly, as it is usually quite accurate and can help you prepare in advance.
In the very rare occasions (normally only a couple of times per year), thunderstorms can cause temporary power and internet interruptions in the entire area. If this happens, don’t worry, we have emergency lights automatically active in the house for your comfort and power usually comes back in a few minutes.
ARTICLE 8. Energy usage
We are one of the few properties in this area offering comforts such as air conditioning in every room and very new Class A appliances.
Even if Casa Villa El Paraíso Joy creates a unique and amazing experience, it is still our home, not a hotel. This is one of the reasons why guests love staying here: you will enjoy a special place with all the comforts you would normally find and use every day, combined with full privacy, a private garden and a unique view, at a much lower price than a hotel in this area.
Because this is a private home, we kindly ask our guests to enjoy it as a friend of the house would do, using energy with normal common sense. This helps us keep the El Paraíso idea of Sustainable Luxury at fair prices. The villa has almost double the electrical capacity of a normal home because it is a four-floor property, and the electrical system was completely renovated in 2026.
Normally, power never trips(!). If it does happen, it is usually a sign that too many high-consumption appliances are being used at the same time.
The system is designed to comfortably support the air conditioning, fridges, pool system and everyday appliances. The air conditioning units (AC from now on) are brand-new Class A systems installed in 2026, very powerful and designed to quickly reach the desired temperature. In summer, 24–25°C is usually more than enough, as the rooms cool down very quickly. The best experience is simply to turn the AC on when needed, rather than leaving it running for long periods when the rooms are empty.
As in any private home, the system works best with normal everyday usage: using the AC only where you are staying, cooking, and enjoying all the comforts of the house without unnecessary energy waste.
Please remember that windows and doors should always remain closed when using the AC.
These are the simple common-sense guidelines for our friends of the house:
- Use the AC only where you are and when you are there. The same applies to lights and other appliances.
- When leaving the house: please turn off the AC, lights and other unnecessary appliances, and keep windows and doors closed.
- These new AC models are very powerful. In summer, 24–25°C is the ideal setting for comfort.
- The rooms cool down very quickly, so we suggest turning the AC on only when you enter the room.
- Please avoid using more than 4 AC units simultaneously.
The system automatically notifies us in case of a power trip, so we can quickly understand what happened and help if needed.
In the very rare case that energy consumption is significantly above normal usage for a similar group (more than 15% above average), an additional charge of €50 plus €5/day may apply.
Thank you for treating our home with the same care and respect that we do.
ARTICLE 9. Check out
Before leaving, we kindly ask you to:
- Leave the house reasonably tidy.
- Take out all rubbish.
- Close all windows and doors.
- Switch off all lights (including outdoor lights), AC units and unnecessary appliances.
- Let us know your expected check-out time at least 24 hours in advance.
- If you wish, send us a WhatsApp video of the house at check-out, just as we do with the check-in video.
We’ll take care of the rest.
ARTICLE 10. Final Conditions
The stay may be terminated immediately without refund in case of rule violations, unsafe behaviour, unauthorized guests, or damage.
Guests are fully responsible for all damages caused during the stay.
Booking confirmation implies full acceptance of these rules.
